Data Deletion

You can have your data deleted at any time. There are three ways to do it, and all of them result in the same outcome.

Disconnect a single platform

In Seraphine, open Connect and choose Disconnect on the account you want removed. The stored access token is deleted immediately and Seraphine stops accessing that account. Content already drafted in Seraphine stays until you delete the account itself.

Delete your whole account

Write to privacy@magellan21.com from the email address on the account, with the subject "Delete my data". We verify the request, delete your account, your content, your connected-account tokens and your business data, and confirm when it is done. We complete requests within 30 days and usually much sooner.

Request deletion from Facebook or Instagram

You can also start deletion from the platform: open your Facebook Settings, go to Apps and Websites, select Seraphine, and choose Remove. Facebook notifies us and we delete the data associated with that connection. Facebook shows you a confirmation code; if you need to check the status of that request, send the code to us at the address above.

What is deleted

• Your user record, name, email and password hash.
• Access and refresh tokens for every connected account.
• Your drafts, posts, replies, approvals, leads, tasks and activity history.
• Business data cached for your linked back-office account.
• Usage and metering rows tied to you, except aggregate counts that contain no personal data.

What we may keep

We keep records we are legally required to keep, such as invoices and tax records, and security logs for a limited period. These are kept only as long as the obligation requires.

Questions about this page: privacy@magellan21.com